Refunds & Returns Policy

At sukicks.shop, we prioritize customer satisfaction and strive to provide you with top-quality products. However, we understand that there may be situations where you need to return an item or request a refund. If, for any reason, you are not completely satisfied with your purchase, we offer a 30-day return policy. This means you have 30 days from the date of receiving your item to request a return or refund. Any requests for returns made after this period will not be accepted.

This policy outlines the terms and conditions governing returns and refunds for items purchased on our website.

1. Eligibility for Returns and Refunds

You are eligible for a return or refund under the following circumstances:

  • Defective Products: If the item you received is damaged, defective, or has a manufacturing fault, you are eligible for a return or refund. This includes any quality issues.
  • Wrong Product: If you received an item that is not the one you ordered, we will assist you with a return or exchange. Please make sure to notify us immediately upon discovering the error.

2. Timeframe for Returns

  • You must notify us of your intention to return the product within 30 days from the date you received it. We will not be able to process return requests made after this period.

3. Return Process

To initiate a return, please follow these steps:

  • Contact Us: Email our customer support team at support@sukicks.shop with your order number, reason for return, and any relevant photos showing the issue with the product.
  • Assessment: Once we receive your request, our team will assess your return. If the return is approved, we will provide you with a return address and, if applicable, a return shipping label.

Important: Please do not send the item back before receiving confirmation from us.

4. Conditions for Returns

  • The item must be returned in its original, unused condition with all labels and packaging intact. We cannot accept returns for items that have been worn, used, or damaged.
  • For hygiene and safety reasons, we will not accept returns on items that show signs of use or have been altered. Any item that does not meet these conditions will be rejected and returned to you at your expense.

5. Refund Process

  • After receiving the returned item and confirming that it meets the return criteria, we will process your refund within 1-2 business days.
  • Refunds will be credited to the original payment account. The time it takes for the refund to appear in your account depends on your card issuer, and typically, it may take 7-10 business days.

6. Return Charges

  • No additional handling fees are charged for returns.
  • If the return is due to an issue on our end, such as receiving a wrong or defective item, we will provide a full refund, including the cost of return shipping.
  • If the return is initiated by the buyer for personal reasons, such as changing the mind, ordering the wrong item, or selecting the wrong color/size, the buyer is responsible for the return shipping fees.

7. Exchanges

  • If you would like to exchange an item for a different size, model, or color, please indicate your preference when contacting our customer support team.
  • There are no additional handling fees or shipping charges for exchanges, as long as the exchange is for a product of the same value.

8. Order Cancellation

  • If you wish to cancel your order before it has been shipped, please contact us immediately. If the order has not been processed or shipped yet, we will provide you with a full refund.
  • Once the product has shipped, the standard return policy applies, and cancellations are not possible.

9. Restocking Fee

  • We do not charge any restocking fees for returned items.

10. Contact Us

If you have any questions or need further assistance regarding returns and refunds, please do not hesitate to contact us at:

  • Email: support@sukicks.shop
  • Phone: +1 708-652-9405
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (PST)
    Closed on Saturdays and Sundays

Important Notes

  • sukicks.shop reserves the right to update or modify this Return and Refund Policy at any time. It is your responsibility to review this policy periodically for any changes. By continuing to use our website, you acknowledge and accept any changes to the policy.
  • We want to ensure a smooth and fair process for all returns and refunds. If you have any concerns or require assistance, our customer support team is always ready to help!

Address:
5244 W 26th St, Cicero, IL 60804, USA

Email: support@sukicks.shop
Phone: +1 708-652-9405